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Plankton Wallet- Un Ecosistema que te conecta con el mercado financiero

PRIVACY POLICY

DATA CONTROLLER

Plankton Wallet S.A.P.I. de C.V., with address at Av. Paseo de la Reforma 250-Floor 8, Office #100, Tower A, Col. Juárez, Cuauhtémoc, Postal Code 06600, Mexico City. Likewise, we inform you that for any questions, comments, notifications, and/or complaints regarding the handling of your personal data, you can contact the Privacy Department at the aforementioned address or by email at contacto@planktonwallet.com.

PERSONAL DATA TO BE PROCESSED

To fulfill the purposes stated in this Notice, Plankton Wallet will collect and process personal identification data (including those derived from your own physical characteristics); contact information; property data; financial data; banking data; insurance data; commercial information data; social circumstance data; academic and professional data; and employment data. Please be informed that Plankton Wallet will not process sensitive personal data.

PRIMARY PURPOSES OF PERSONAL DATA PROCESSING

The personal data mentioned above will be used for the following primary and necessary purposes: Conducting intermediation activities in the securities market; Operation and management of the services contracted with Plankton Wallet; Sharing information to provide Plankton Wallet services; Evaluating the quality of service provided by Plankton Wallet; Offering, informing, and providing financial services and products, as well as for the design, evaluation, adaptation, and improvement of the same; Evaluation for the operation of the services contracted with Plankton Wallet; as well as conducting market and performance analysis related to our services.

Secondary Purposes of Personal Data Processing

To maintain all types of communication via telephone, email, text messages, phone calls, social media, for marketing, advertising, or commercial prospecting purposes. If you do not wish for your personal data to be processed for secondary purposes, you may contact our Privacy Department at
contacto@planktonwallet.com to communicate this. It is important to mention that Plankton Wallet is committed to processing personal data solely for the purposes approved by the owner, as well as establishing and maintaining the necessary security controls for their protection.

MEANS TO LIMIT THE USE OR DISCLOSURE OF YOUR PERSONAL DATA

You can limit the use or disclosure of your personal data by sending your request to Plankton Wallet at the address
contacto@planktonwallet.com, indicating for which cases you wish to be excluded and which data. If your request is valid, you will be registered in Plankton Wallet’s own exclusion list. We also inform you that there are other mechanisms to limit the use and disclosure of your data, such as the Public Registry of Users (REUS) of CONDUSEF, which you can access from the mentioned institution’s website.

MEANS TO EXERCISE THE RIGHTS OF ACCESS, RECTIFICATION, CANCELLATION OR OPPOSITION (ARCO RIGHTS)

You or your legal representative may exercise any of the Access, Rectification, Cancellation, or Opposition rights (“ARCO Rights”) by sending an email to our Privacy Department at contacto@planktonwallet.com. To exercise the aforementioned Access, Rectification, Cancellation, and Opposition rights, you or your legal representative must provide proof of identity and personality, for which it is necessary to attach a copy of one of the following valid identifications: (i) Federal Electoral Institute or National Electoral Institute Credential; (ii) Passport. In the event that the corresponding accreditation documents are not attached or there are errors or omissions in the request and/or form, within five (5) business days following receipt of the request and/or form, Plankton Wallet may require you to provide the necessary elements or documents to process it, and you will have ten (10) business days to comply with the requirement, counted from the day following the receipt. If no response is given within this period, the corresponding request will be considered not submitted. Unless you expressly indicate that you wish to receive a response by a different means, Plankton Wallet will respond to your request through the email provided in your request within a maximum period of 20 (twenty) business days, counted from the date the access, rectification, cancellation, or opposition request was received. If the requested action is appropriate, it will be effective within 15 (fifteen) business days following the date the response is communicated. Regarding requests for access to personal data, Plankton Wallet will proceed with the delivery, upon accreditation of the identity of the applicant or their legal representative, as applicable. The aforementioned deadlines may be extended only once for an equal period, provided that the circumstances of the case justify it. You can request the ARCO Rights application form at contacto@planktonwallet.com, which must be duly completed.

MECHANISMS AND PROCEDURES FOR WITHDRAWAL OF CONSENT

You or your legal representative may revoke your consent for the processing of your data by following the procedure detailed below: To revoke your consent, you or your legal representative must prove your identity and personality, for which it is necessary to provide a copy of one of the following valid identifications: (i) Federal Electoral Institute or National Electoral Institute Credential; (ii) Passport; (iii) document proving the legal representative’s personality in accordance with Mexican legislation. Additionally, you or your legal representative must submit a request as follows: It is important to clearly indicate whether you wish to revoke your consent completely or partially and provide the data that allows your identification within Plankton Wallet’s databases, as long as such revocation does not imply the impossibility of fulfilling obligations derived from a relationship between you and Plankton Wallet.

If the corresponding accreditation documents are not provided or there are errors or omissions in the application, within five (5) business days following receipt of the application, Plankton Wallet may request that you provide the necessary elements or documents to process it, and you will have ten (10) business days to comply with the requirement, counting from the day after you received it. If no response is given within this period, the corresponding application will be deemed not submitted. Plankton Wallet will respond to your request by email within a maximum period of (20) days. You may revoke your consent by sending your request to Plankton Wallet at contacto@planktonwallet.com.

CONTACT INFORMATION PRIVACY DEPARTMENT

CHANGES TO THE PRIVACY NOTICE: Plankton Wallet reserves the right, at its sole discretion, to change, modify, add, or remove parts of this Privacy Notice at any time. In such a case, Plankton Wallet will publish such modifications on its website www.plankton.mx and indicate the latest version of the notice. We recommend visiting this page periodically to stay informed if any changes occur.

IN YOUR CASE, THE USE OF IP ADDRESSES, COOKIES, WEB BEACONS, AND ANY OTHER TECHNOLOGY

We inform you that on some of our web pages, we use cookies and other technologies to monitor your internet user behavior, in order to provide you with a better service and browsing experience on our website. The personal data we collect through these technologies will be used for the following purposes: managing, operating, and monitoring the services you requested with Plankton Wallet, and verifying your identity. The personal data that can be obtained through the use of these technologies includes the following identifiers: user ID, session ID, region from which access is made, browser type, operating system type; start and end date and time of a session; visited web pages, conducted searches, and reviewed advertising. These technologies can be disabled by following the procedures of the internet browser you use, however, please note that this may cause you to not be able to obtain the full functionality that this website offers.

Additionally, you can stop the transmission of information through these cookies by following the procedure indicated in the following link https://support.google.com/analytics/answer/181881?hl=es 

ACCEPTANCE OF TERMS

This Privacy Statement constitutes a legal agreement between the user and Plankton Wallet. By using our services, it means that you have read, understood, and consented to the above terms.

Last updated privacy policy date: 04/10/2023.